How does American Home Shield provide relief and comfort when a covered home system or appliance breaks down?
- We can take your service request 24 hours a day, 7 days a week, 365 days a year via our website at www.ahswarranty.com or via one phone number: 800-827-4636
- We have a network of approved and licensed local professional contractors to service your problem
- When a covered breakdown occurs, you will pay a trade service call fee for each contractor of a different trade request
- We can cover all of your home systems and appliances regardless of age and without a home inspection as long as they are in good working order and properly maintained on the contract effective date
- We do not limit the number of claims that can be filed during your contract term
How does the Service Experience work?
Step 1: Purchase and Register your Home Warranty
Once you purchase an AHS Home Warranty we will send your contract package with detailed information about what's included in your home warranty.
The package will provide you with your contract number and instructions on how to update your personal information. This will ensure that you will receive the most current and accurate information from AHS.
What happens once a covered item breaks down?
Step 2: Request service online or call 800-827-4636
Login to your My Account at www.ahswarranty.com or call 800-827-4636 and either use our automated system or speak with a live representative.
Upon receipt of your service request, AHS will contact one of our approved, licensed contractors. The contractor will contact you during normal business hours to schedule an appointment.
Step 3: Receive an email confirmation with the contractor’s information
AHS will then send you an email confirmation that the request has been received and will provide you with contact information for the local approved, licensed contractor.
What happens when the contractor visits your home?
Step 4: Contractor will diagnose the problem
The contractor will diagnose the problem and contact AHS to confirm that the problem is covered in your contract. A low trade service fee (per trade) is due and payable directly to the contractor when they arrive at your home.
Step 5: Contractor repairs or replaces the covered system or appliance
Once it is determined that the reasons for the failure of your system or appliance are covered by your home warranty, the contractor will start working to resolve the issue.
If the problem can be repaired, the contractor will repair the problem. If the problem cannot be repaired, we'll replace the equipment. Sometimes parts have to be ordered and the contractor will schedule a time to come back and complete the repair or replacement.
What happens after the contractor visits your home?
Step 6: Follow Up and eSatisfaction
Once a repair or replacement is complete, AHS will follow up via email and/or phone with you to ensure your satisfaction with the service request has been achieved.
Step 7: Renew your contract
AHS values our customers and will follow up for renewal opportunities via mail, phone and email.
AHS is committed to safeguarding your personal information, read more in our privacy policy.
What is a Home Warranty?
A home warranty is a service contract that covers the repair or replacement of many of the most frequently occurring breakdowns of home system components and appliances.
Is Everything in My Home Covered?
No. Not everything is covered; however, most of the system components and appliances that breakdown frequently are covered.
Why American Home Shield?
As the founding and leading Home Warranty Company, we have over 35 years of experience caring for our customers. With over 1.3 million home warranties in force nationwide, and over 11,000 contractors in our service network, we lead the industry in delivering innovative home warranty products to our customers.
